skip to Main Content

Frequently Asked Questions

Questions and Answers

Are there ID requirements or an age limit to enter the event?

The festival is FREE to enter for all ages. You are required to show your ID for alcoholic beverages or for any tickets including alcohol in them.

What is the refund policy?

No refunds. This is a rain or shine event.

What are my transportation & parking options getting to the event?

We want you to get to and from our festivals safely!  The best thing to do is book a room for the weekend! For all guests not staying at the resort, you may park in the FREE River Run Lot. Guests of the resort will have access to underground parking if staying in River Run. There will be shuttle service throughout the resort, however schedules may be limited during the summer. To get more information on the In Resort Shuttle visit www.keystoneresort.com or call 970.496.4200. For those not staying in Keystone, the Summit Stage is a free bus service for Summit County. To get more information on bus schedules and stops visit www.co.summit.co.us or call 970.668.0999.

What can't I bring to the event?

We ask that you leave the following at home: coolers, outside alcohol, pets, firearms.

Where can I contact the organizer with any questions?

Can I bring my dog to the festival?

No sorry. Due to the crowd size and outdoor food booths we ask you leave your pets at home. Service dogs are allowed with proper documentation.

Can I update my registration information?

Yes, you can update your registration information and tickets on eventbrite.com

Do I have to bring my printed ticket to the event?

It is helpful, but you can also check in with your mobile device or under your name with a valid ID. We ask that all members of the party be present at check-in so that we may check ID’s to insure the individuals are 21 and over who receive the ticket with alcohol. Tickets will not be issued to those individuals who are not present, you will need to come back with those guests to check them in so they can obtain their wristband and ticket.

The name on the registration/ticket doesn't match the attendee. Is that okay?

Yes, you will only be asked to show your ID, if you do not have either a printable ticket or mobile ticket. We do not match each ticket shown to an ID. We do ask that if you will be checking in with an ID and were the sole purchaser for your groups tickets, that you have your entire party with at check-in.

What is the Event Photography/Videography Policy?

By entering and by your presence here, you consent to be photographed, filmed and/or otherwise recorded. Your entry constitutes your consent to such photography, filming and/or recording and to any use, in any and all media throughout the universe in perpetuity, of your appearance, voice and name for any purpose whatsoever in connection with the production presently entitled: Keystone Neighbourhood Company.

You understand that all photography, filming and/or recording will be done in reliance on this consent given by you by entering this area. If you do not agree to the foregoing, please do not enter this area.