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Frequently Asked Questions

Questions and Answers

Are there ID requirements or an age limit to enter the event?

The festival is FREE to enter for all ages. You are required to show your ID for alcoholic beverages. You will get a stamp at the Festival Check-In (located in Warren Station)

What is the refund policy?

No refunds. This is a rain or shine event.

What are my transportation & parking options getting to the event?

We want you to get to and from our festivals safely!  The best thing to do is book a room for the weekend! For all guests not staying at the resort, you may park in the FREE River Run Lot. Guests of the resort will have access to underground parking if staying in River Run.

What can't I bring to the event?

No coolers, pets, outside alcohol, drugs, smoking or firearms.
Bring a smile, a chair, a picnic blanket, and an empty stomach!

Where can I contact the organizer with any questions?

Can I bring my dog to the festival?

No sorry. Due to the crowd size and outdoor food booths we ask you leave your pets at home. Service dogs are allowed with proper documentation.

Can I update my registration information?

Yes, you can update your registration information and tickets on eventbrite.com

Do I have to bring my printed ticket to the event?

It is helpful, but you can also check in with your mobile device or under your name with a valid ID. We ask that all members of the party be present at check-in so that we may check ID’s to insure the individuals are 21 and over who receive the ticket with alcohol. Tickets will not be issued to those individuals who are not present, you will need to come back with those guests to check them in so they can obtain their wristband and ticket.

The name on the registration/ticket doesn't match the attendee. Is that okay?

Yes, you will only be asked to show your ID, if you do not have either a printable ticket or mobile ticket. We do not match each ticket shown to an ID. We do ask that if you will be checking in with an ID and were the sole purchaser for your groups tickets, that you have your entire party with at check-in.

What is the Event Photography/Videography Policy?

By entering and by your presence here, you consent to be photographed, filmed and/or otherwise recorded. Your entry constitutes your consent to such photography, filming and/or recording and to any use, in any and all media throughout the universe in perpetuity, of your appearance, voice and name for any purpose whatsoever in connection with the production presently entitled: Keystone Neighbourhood Company.

You understand that all photography, filming and/or recording will be done in reliance on this consent given by you by entering this area. If you do not agree to the foregoing, please do not enter this area.

What measures are you taking around Covid-19?

We are following all current Summit County Public Health protocols. Additionally, we have implemented some additional measures, for the safety of our guests, staff, and volunteers. Our staff has been vaccinated and we hired a team to be regularly cleaning high-touch surfaces. We also have decreased overall event capacity, changed the event flow, and layout, and increased the number of handwashing stations, sanitation stations, and restrooms at all festivals.

For more information, read about the KNC’s commitment to safety here and Summit County’s updated COVID Guidelines here.